What will we need from you when your order has a problem?

The order number and item number;
A photo or video showing the issue;
A photo of the shipping label and original packaging;

We will review your claim and contact you if we need more information; If approved, we will arrange a full refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us; our customer team will provide you with a complete solution.

Where do I send returns?
Please contact our customer team before you need a return the item. Usstampsdeals will not be responsible for returned item(s) without notifying us in advance.

60 days conditional return

If you are unsatisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, covering the item’s price minus the shipping fees. You will be responsible for paying the return shipping fees.

If a product is damaged or not working, The return shipping fee will be borne by Usstampsdeals; you do not have to pay any costs; you can choose to resend the product or give a full refund.

If you need a return for the item, please contact our customer team before Usstampsdeals is not responsible for the returned item(s) without notifying us in advance.
If you are in this situation, please do not hesitate to contact us to submit your claim.

Cancellation guarantee
For canceling an order or changing an item that has not been processed, please contact us as soon as possible.
Suppose the expected shipping date of your order has already passed, and it has not been shipped. In that case, you can cancel the order and request a refund, which will automatically return to your payment account within five business days.
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 60 days after receiving it, you are protected by our “60 Days Return to Us” guarantee.